Turn what broke you into what builds you
Privacy Policy
Privacy Policy statement
This Privacy Notice for Soul's Chi-yu ("we," "us," "our," "me," or "I") describes how and why we might access, collect, store, use and/or share ("process") your personal information when you use our services including when you:
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- Visit our website www.soulchiyu.com or any website this privacy policy links to
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- Use our Life Coaching Services, Mentality, Nutrition, and Fitness.
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- Engage with us in any other related ways including marketing or events.
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Questions or concerns?: Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact me at soulschiyu@soulchiyu.com
Summary of key points
What personal information do we process? When you visit, use, or navigate our services, we may process personal information depending on how you interact with us and the services, the choices you make, and the products and/or features you use. Learn more about the personal information you disclose to use below.
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Do we process any sensitive personal information? We process your information to, provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process information below.
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In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and whom we share your personal information below.
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How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe below.
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What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights below.
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How do you exercise your rights? The easiest way to exercise your rights is by visiting www.soulchiyu.com or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
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What to learn more about what we do with any information we collect? Review the Privacy Policy in full.
What information do we collect?
Personal information you disclose to us.
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In short: We collect personal information you provide to us.
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We collect personal information that you voluntarily provide to us when you register on the services, express an interest in obtaining information about us, or our products and services. When you participate in activities on the services, or otherwise when you contact us.
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Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Usernames
- Passwords
- Contact preferences
- Contact or authentication data
- Billing addresses
- Debit/Credit Card numbers
- And some medical information, including but not limited to, past injuries, current illnesses, food allergies, and anything that is important to take into consideration when personalizing your fitness and nutrition.
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Sensitive information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
- Health Data
- Biometric Data
- Financial Data
Payment Data. We may collect data necessary to process your payments if you choose to make purchases, such as your payment instrument number, and security codes associated with your payment instrument. Some payment data is handled and stored by PayPal and Venmo, if you so choose to use those methods of payment. You may find their privacy notice link(s) here:
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https://www.paypal.com/us/legalhub/paypal/privacy-full
https://venmo.com/legal/us-privacy-policy
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Social Media Login Data. We provide you with the option to register with us using your existing social media account details, like your Google, Facebook, X, or other social media accounts. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called, "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.
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All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
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Information automatically collected
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In short: Some information - such as your Internet Protocol (IP) address and/or browser and device characteristic - is collected automatically when you visit our services.
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We automatically collect certain information when you visit, use, or navigate the services. This information does not reveal your specific identity (like your name and contact information) but may include device and usage information, such as IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, and other technical information. This information is primarily needed to maintain the security and operations of our services, and for our internal analytics and reporting purposes.
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The information we collect includes:
- Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect. When you access or use our services and which we record and log in files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the services (such as date/time stamps associated with your usage, pages, and files viewed, searches, and other actions you take such as which feature you use) device event information (such as system activity, error reports (sometimes called "crash dumps") and hardware settings.)
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Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy: https://developers.google.com/terms/api-services-user-data-policy
Including the Limited Use requirements.
How do we process your information?
In short: We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes, but only with prior, explicit consent.
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We process your personal information for a variety of reasons, depending on how you interact with our services, including:
- To facilitate account creation and authentication and, otherwise manage user accounts. We may process your information so you can create and log into your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquires/offer support to users. We my process your information to respond to your inquires and to solve any potential issues you might have with the requested service.
- To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the service.
- To save or protect individual's vital interests. We process your information, when necessary, to save or protect an individual's vital interests, such as to prevent harm.
What legal bases do we rely on to process your information?
In short: We only process your personal information when we believe it is necessary and we have a valid, legal reason/basis to do so, under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
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If you are located in the EU or UK, this section applies to you.
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The General Data Protection Regulation (GDPR) and UK GDPR requires us to explain the valid legal bases we rely on in order to process your personal information, as such, we may rely on the following legal bases to process your personal information:
- Consent: We may process your information if you have given us permission/consent to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent below.
- Performance of a Contract: We pay process your personal information where we believe it is necessary to fulfill our contractual obligations to you, including providing our services or at your request prior to entering into a contract with you.
- Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose information as evidence in litigation in which we are involved.
- Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
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If you are located in Canada, this section applies to you.
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We may process your information if you have given us specific permission/expressed consent to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e implied consent) You can withdraw your consent at any time.
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In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of the individual and consent cannot be obtained in a timely way.
- For investigations and fraud detection and prevention.
- For business transactions, provided that certain conditions are met.
- If it is contained within a statement and the collection is necessary to assess, process, or settle an insurance claim.
- For identifying injured, ill, or deceased persons and communication with next of kin.
- If we have reasonable grounds to believe an individual has been, is, or may be victim to financial abuse.
- if it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or province.
- If disclosure is required to comply with a subpoena, warrant, court order or rules of the court relation to the production of records.
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced.
- If the collection is solely for journalistic, artistic, or literary purposes.
- if the information is publicly available and is specified by the regulations.
- We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments.
When and with whom do we share your personal information?
In short: We may share information in specific situations described in this section and/or with the following categories of third parties.
- Vendors, Consultants, and Other Third-Party service providers. We may share your data with third-party vendors, service providers, contractors, or agents ("Third Parties") who preform services for us on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information, unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period that we instruct.
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The Categories of third-parties we may share personal information with are as follows:
- Payment processors
- Order Fulfillment Service Providers
- Data Analytics Services
- Affiliate Marketing Programs
- Ad Networks
- Website Hosting Service Providers
- User Account Registration & Authentication Services
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We also may need to share your personal information in the following situation:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Do we use cookies and other tracking technologies?
In short: We may use cookies and other tracking technologies to collect and store your information.
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We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our services. Some online tracking technologies help us maintain the security of our services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
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We also permit third parties and service providers to use online tracking technologies on our services for analytics and advertising, including to help manage and display advertisements or to tailor advertisements to your interests. The third parties and service providers use their technology to provide advertising about products and services tailored to your interests, which may appear either on our services or on other websites.
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To the extent of these online tracking technologies are deemed to be a "sale/sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable USA state laws, you can opt out of these online tracking technologies by submitting a request as described below in the section: "DO USA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"
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Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
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Google Analytics
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We may share your information with Google Analytics to track and analyze the use of our services. The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the service, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through your Google Ads Settings and Ad Settings for mobile apps. Other opt out methods include:
https://optout.networkadvertising.org/
https://www.networkadvertising.org/mobile-choice. For more information on privacy practices of Google, please visit Google Privacy & Terms (https://policies.google.com/)
How do we handle your social logins?
In short: If you choose to register or log into our services using a social media account, we may have access to certain information about you.
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Our services offer you the ability to register and log in using your third-party social media account details (like Google, Facebook, or X logins.) Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends lists, and profile picture, as well as other information you choose to make public on such social media platform.
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We will use the information we receive only for the purpose that are described in this Privacy Policy or that are otherwise made clear you on relevant services. Please note that we do not control, are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policies to understand how they collect, use, and share your personal information, and how you can set you privacy preferences on their sites and apps.
How long do we keep your information?
In short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
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We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements.) No purpose in this policy will require us keeping your personal information for longer than the period of time win which users have an account with us.
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When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, (for example, because your personal information has been stored in backup archives) then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How do we keep your information safe?
In short: We aim to protect your personal information through a system of organizational and technical security measures.
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We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third-parties will not be able to defeat our security and improperly collect, access, steal, or modify your information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment.
Do we collect information from minors?
In short: We do not knowingly collect data from or market to children under the 18 years of age or the equivalent age as specified by law in your jurisdiction.
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We do not knowingly collect, solicit data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the services, your represent that you are at least 18 years of age or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the services. If we learn that personal information from users less than 18 years of age or the equivalent as specified by law in your jurisdiction has been collected, we will deactivate your account and take responsible measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18 or the equivalent as specified by law in your jurisdiction, please contact us at soulschiyu@soulchiyu.com
What are your privacy rights?
In short: Depending on your state of residence in the USA or in some regions such as European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at anytime, depending on your country, province, or state of residence.
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In some regions (like the EEA, UK, Switzerland, and Canada) you have certain rights under applicable data protection laws. These may include the right (1) to request access and obtain a copy of your personal information, (2) to request rectification or erasure (3) to restrict the processing of your personal information (4) if applicable, to data portability; and (5) not be subject to automated decision making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in this section: "HOW CAN YOU CONTACT US ABOUT THIS POLICY? below.
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We will consider and act upon any request in accordance with applicable data protection laws.
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If you are located in the UK and are unhappy with how we have handled your personal information, you can make a complaint directly to us. This is in addition to the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018
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How to contact us:
- Online: www.soulchiyu.com
- Email: soulchiyu@soulschiyu.com
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What happens after you complain:
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- We will acknowledge your complaint within 30 days of receiving it.
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- We will investigate without unjustifiable or excessive delay.
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- We will keep you informed of progress and explain the outcome.
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If you are not happy with our final response, you can refer your complaint to the Information Commissioner's Office, the UK supervisory authority:
- Website: ico.otg.uk/make-a-complaint
- Helpline: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe, Water Lane, Wilmslow, Cheshire SK9 5AF
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If you are located in the EEA or UK and you believe you we have been unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
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If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
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Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at anytime. You can withdraw consent at any time by contacting us using the contact details provided in: "HOW CAN YOU CONTACT US ABOUT THIS POLICY?" below or updating your preferences.
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However, please not that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
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Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at anytime by clicking on the unsubscribe link in emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section: "HOW CAN YOU CONTACT US ABOUT THIS POLICY?" below. You will then be removed from the marketing lists. However, we may still communicate with you- for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
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No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other case categories exclude text messaging originator opt-in data and consent, this information will not be shares with third parties.
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Account Information
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If you would, at any time, like to review or change the information in your account or terminate your account, you can: Log into your account settings and update your user account.
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Upon your request to terminate your account, we will deactivate or delete your account information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigation, enforce our legal terms and/or comply with applicable legal requirements.
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If you have questions or comments on your privacy rights, you may email us at soulschiyu@soulchiyu.com
Controls for do-not-track features
Most web browsers and some mobile operating systems and mobile applications include Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice and a revised version of this Privacy Policy.
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California law requires us to let you know how we respond to we browser DNT signals. Because there currently is not an industry or legal standard for recognizing DNT signals, we do not respond to them, at this time.
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Global Privacy Control (GPC): We recognize and honor Global Privacy Control (GPC) signals. If you use a browser or extension that supports GPC, we will trat this as a valid request to opt out of the sale of sharing your personal information for targeted advertising purposes under applicable state privacy laws, including the California Consumer Privacy Act (CCPA) When we detect a GPC signal from your browser, we will automatically apply your opt-out preferences without requiring you to take any additional action. For more information about GPC and how to enable it, visit globalprivacycontrol.org.
Do uSA residents have specific privacy rights?
In short: if you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to out processing of you personal information. These rights may be limited in some circumstances by applicable law. More information is provided below:
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Categories of Personal Information We Collect
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The list below shows the categories of personal information we have collected in the past 12 months. The list includes illustrative examples of each category and does not reflet the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section: "WHAT INFORMATION DO WE COLLECT?"
(The "YES" or "NO" at the end of the example with the category, identifies if that kind of information is collected or not.)
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- A. Identifiers: Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, IP address, email address, and account name; YES
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- B. Personal Information as defined in the California Customer Records statute: Name, contact information, education, employment, employment history, and financial information; YES
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- C. Protected classification characteristics under state or federal law: Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data; YES
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- D. Commercial information: Transaction information, purchase history, financial details, payment information; YES
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- E. Biometric Information: Fingerprints, voiceprints and/or other identifying physical characteristics; YES
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- F. Internet or other similar network activity: Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements; YES
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- G. Geolocation data: Device location; NO
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- H. Audio, electronic, sensory, or similar information: Images and audio, video or call recordings created in connection with our business activities; YES
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- I: Professional or employment-related information: Business contact details in order to provide you our service at business level or job title, work history, and professional qualifications if you apply to a job with us; NO
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- J: Education information: Student records and directory information; NO
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- K: Inferences drawn from collected personal information: Inferences drawn from any of the collected personal information listed above to create a profile summary about, for example, an individual's preferences and characteristics; YES
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- L: Sensitive personal information: Biometric data, account login information, debit or credit card numbers, financial information, including account access details and health data; YES
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We only collect sensitive personal information as defined by applicable privacy laws, or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use of disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.
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We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels
- Participation in customer surveys or contests
- Facilitation in the delivery of our services and responding to your inquiries.
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We will use and retain the collected personal information as needed to provide services or for:
Categories: A, B, C, E, G, K, and L as long as the user has an account with us.
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Sources of Personal information
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Learn more about the sources of personal information we collect in: "WHAT INFORMATION DO WE COLLECT?"
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How We Use and Share Personal Information
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Learn more about how we use your personal information in the section: "HOW DO WE PROCESS YOUR INFORMATION?"
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We collect and share your personal information through:
- Social media plugins: We use social media features, such as a "Like" button, and widgets, such as the "Share" button in our services. Such features may process your IP address and track which page you are visiting on our website. We may place a cookie to enable the media platform and you interact with a widget or button belonging to that social media platform, this information may be recorded to your profile of such social media platform. To avoid this, you should log out from that social media platform before accessing or using the services. Social media features and widgets may be hosted by a third party or hosted directly by our services. Your interactions with these features are governed by the privacy policies of the companies that provide them. By clicking on one of these buttons, you agree to the use of this plugin and consequently the transfer of personal information to the corresponding social media service. We have no control over the essence of the extent of these transmitted data or their additional processing.
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Will your information be shared with anyone else?
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We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about who we disclose personal information to in the section: "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
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We may use your personal information of our business purposes, such as understanding internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.
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We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding 12 months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding 12 months:
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The categories of third parties to whom we disclosed personal information to for a business or commercial purpose can be found under: "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
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Your Rights
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You have rights under certain USA state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt-out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California's privacy law.) the state of personal data, or profiling, in furtherance of decisions that produce legal or similarly significant effects. (profiling)
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Depending upon the state to which you reside, you may have the following rights:
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- Right to access the categories of personal data being processed (as permitted by applicable law, including privacy law in Minnesota)
- Right to obtain a list of categories of third parties to which we have disclosed personal date (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland.)
- Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including privacy law in Minnesota and Oregon.)
- Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including privacy law in Connecticut.)
- Right to review, understand, question, and depending on where you reside, correct how personal data has been profiled (as permitted by applicable law, including privacy law in Connecticut and Minnesota.)
- Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including privacy law in California.)
- Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida.)
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How to Exercise Your Rights
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To exercise your rights, you can contact us by visiting www.soulchiyu.com or by emailing us at soulschiyu@soulchiyu.com or by calling our toll-free phone number at (321)209-3442, or by referring to the contact details at the bottom of this page.
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We will honor your opt-out preferences if you enact the GPC opt-out signal on your browser.
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Under certain USA state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
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Request Verification
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Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
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If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request of your behalf.
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Appeals
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Under certain USA state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at soulschiyu@soulchiyu.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons of the decisions. If your appeal is denied you may submit a complaint to your state attorney general.
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California "Shine the Light" Law
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California Civil Code Section 1798.83, also known as the "Shine the Light" law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit in writing to us by using the contact details provided in this section: "HOW CAN YOU CONTACT US ABOUT THIS POLICY?"
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Do we make updates to this notice?
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
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We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you wither by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
How can you contact us about this policy?
If you have questions or comments about this policy, you may email us at soulschiyu@soulchiyu.com.
How can you review, update, or delete the data we collect from you?
You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request, review, update, or delete your personal information, please visit: www.soulchiyu.com (Account Settings)